Question 1

Do you deliver outside of the UK?

Accepted Answer

I do provide a delivery service abroad.

Question 2

Do you deliver off UK mainland?

Accepted Answer

I deliver to any UK destination off mainland & all costs are added to the price.

Question 3

Do you deliver at weekends & during public holidays?

Accepted Answer

I can deliver during those periods 24/7, all year round.

Question 4

Do you do last minute emergency deliveries?

Accepted Answer

Yes, subject to availability.

Question 5

Are you fully insured?

Accepted Answer

I am fully insured for deliveries/removals etc.

Question 6

Do you have an ADR licence to carry hazardous goods?

Accepted Answer

I don’t have an ADR license.

Question 7

Are reviews available?

Accepted Answer

Reviews are available here on the website & on Facebook.

Question 8

How quick will I receive my quotation?

Accepted Answer

I aim to answer as quickly as possible, usually with 1 hour.

Question 9

How much notice is required?

Accepted Answer

Usually a few days, but I can help with last-minute emergencies if I’m available.

Question 10

Can you dismantle/reassemble furniture?

Accepted Answer

I can do that if required (costs will vary).

Question 11

What happens if you can’t access the property on arrival? Are there extra charges?

Accepted Answer

Costs include 2 hours waiting time on arrival after which an hourly charge of £20 ph will be applied.

Question 12

Do I need to empty furniture drawers?

Accepted Answer

Not if the drawers come out of the unit. You can put a towel over your things if you wish.

Question 13

How much will my removal cost?

Accepted Answer

Cost will depend on a variety of factors including: How big is the move? How far? Driver’s mate required? Costs will be quoted ahead of any assignment.

Question 14

What time will the van arrive on the day?

Accepted Answer

Whatever time you wish to start, be it 6.00am or 10.00am.

Question 15

What happens if it won’t all fit in one trip?

Accepted Answer

If a second trip is required, then an additional fee will be added depending on how much is left and the distance to travel.

Question 16

How many quotes should I get?

Accepted Answer

You should get at least three quotes before making your decision.

Question 17

What are payment terms?

Accepted Answer

Payment can be made by Debit/Credit Card or cash.

Question 18

Parking near property & parking tickets/ PCN’s

Accepted Answer

I will try to park in a safe place where it’s ok to unload, but any tickets incurred will be added to the final bill.

Question 19

What about Congestion charge, LEZ in London?"

Accepted Answer

All charges incurred to complete the assignment will be added onto the final bill.

FAQ